Membership and booking terms

Memberships are billed by card, monthly or once a year, and renew automatically until you cancel. There is no joining fee and no contract.

A membership covers climbing during the hours of your plan, and nothing else. Shoe hire, courses, coaching and the café are paid separately.

A concession price is available on adult memberships for students, over 65s and people receiving Universal Credit. Show proof at the desk on your first visit.

Members do not book. Walk in and show your membership at the desk during your membership hours.

Off-peak membership covers weekdays 10am to 4pm. Full membership covers every hour we are open.

Sessions, courses, coaching, kids' clubs and parties are booked online and paid by card. Book up to an hour before a session, a day before a course or coaching, and three days before a party.

If you arrive late, your session still ends at the booked time.

Move or cancel a booking from your account at least 24 hours before, so someone else can have your place. No cancellation fee is charged for sessions. For parties, please give us 72 hours' notice.

Pause, change or cancel your membership any time from Your membership in your account.

Kids' clubs are for 6 to 11 year olds and run at weekends. Under 14s climb with an inducted adult at all times, and 14 to 17 year olds climb on their own after a junior induction.

Gift vouchers are sent by email and spent online at checkout on sessions, courses, memberships or gear. Part of a voucher can be used and the balance stays on the code.

Gear is delivered by post and follows our delivery and returns policy. Memberships and sessions are not delivered.